u7bd's Privacy Policy

Introduction & Overview

u7bd is an online gaming and betting platform operated for players in Bangladesh. We believe that every user's privacy is a fundamental right and an essential part of the quality of our service.

This privacy policy ("Policy") describes how your personal information is collected, processed, stored, and protected when you use u7bd's website, applications, and related services ("Platform").

Please read this policy carefully. If you have any questions, you can contact our support team.

Information Collection

The u7bd platform collects various types of information from users in order to provide a safe and effective service. The details of this information are listed below:

2.1 Registration Information

When creating an account, you provide the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (only users 21+ may open an account)
• Email address and mobile number
• Preferred username and password
• Banking or mobile payment details (bKash, Nagad, Rocket, bank transfer)

2.2 Identity Verification Information

As part of the Know Your Customer (KYC) process and for financial security purposes, u7bd may collect the following documents:

• National ID card (NID) or passport copy
• Driving licence (where applicable)
• Proof of address — utility bill or bank statement
• Proof of ownership of the payment method

2.3 Automatically Collected Information

Some information is collected automatically while using the platform:

• IP address and device information
• Browser type and version
• Activity history on the platform — game sessions, bet amounts, win/loss records
• Login time and location information
• Transaction history

Purpose of Using Information

u7bd uses collected information only for specific and legitimate purposes. The main reasons we use your information are as follows:

3.1 Account Management & Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposits, withdrawals, and financial transactions
• Running game services smoothly
• Managing bonus and reward distribution

3.2 Security & Fraud Prevention

• Detecting unauthorised access and fraud
• Complying with Anti-Money Laundering (AML) regulations
• Ensuring age verification (for users 21+ only)
• Preventing multiple accounts or system abuse

3.3 Improving User Experience

• Customising the platform according to personal preferences
• Offering relevant bonus offers and promotions
• Remembering language and currency preferences
• Monitoring and improving service quality

3.4 Customer Support

• Resolving account-related issues through 24/7 live chat support
• Maintaining a history of previous communications via email
• Handling complaints and resolving disputes

3.5 Responsible Gaming

By analysing user gaming behaviour, we provide responsible gaming tools (limit setting, self-exclusion). This information is never used for advertising purposes.

Sharing Information with Third Parties

u7bd never sells your personal information. However, limited information may be shared with certain trusted third parties in order to operate the service:

4.1 Payment Processors

Necessary information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, and bank transfer. These processors operate under their own privacy policies.

4.2 Game Software Providers

Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game providers may access session data, but only for the purpose of operating games. They do not receive information related to your personal identity.

4.3 Analytics & Technology Services

Activity data may be shared with trusted technology partners to ensure the technical operation and security of the platform.

4.4 Legal Obligations

We may be required to provide information to authorities in order to comply with applicable laws in Bangladesh or court orders. In such cases, we will make every effort to notify you in advance where possible.

Data Protection Measures

u7bd applies industry-standard technical and administrative measures to protect your information. Our security framework includes the following:

5.1 Technical Protection

• SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption
• Firewall Protection: Advanced network security measures are active at all times
• Data Encryption: Stored sensitive information is kept in an encrypted state
• Secure Access Control: Role-based access control for authorised staff only
• Two-Factor Authentication (2FA): An additional layer of security for account login

5.2 Organisational Protection

• Regular training for staff who process personal information
• A rapid response plan in the event of a security breach
• Regular security audits and vulnerability assessments
• Review of security standards of third-party partners

5.3 Steps in Case of a Data Breach

If a security breach occurs, u7bd will notify affected users as quickly as possible and provide information about the nature of the incident, potential risks, and remedial steps taken.

Cookies & Tracking

The u7bd platform uses cookies and similar tracking technologies. These are stored as small text files in your browser and help improve the functionality of the platform.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform — maintaining login sessions, managing security tokens, and remembering language preferences. They cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences such as display settings, game history, and personalised experience. They can be disabled in your browser settings, but doing so may limit some services.

6.3 Analytics Cookies

These cookies are used to analyse platform usage patterns and improve the service. The information collected is aggregated and not personally identifiable.

Your Rights

u7bd respects your right to data privacy. You have the rights listed below, and you can contact us at any time to exercise them:

7.1 Right to Access Information

You can find out what information u7bd stores about you. Upon request, we will provide you with a complete copy of your information.

7.2 Right to Correct Information

If there is any error in the information stored about you, you can request a correction. This can be done through your account settings or by contacting our support team.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information must be retained for a specified period due to legal or regulatory obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or certain analytical purposes. In such cases, we will process your request in a timely manner.

7.5 Right to Data Portability

You can receive information about yourself in a structured, machine-readable format and, where applicable, transfer it to another provider.

Data Retention Period

u7bd retains your information only for as long as necessary to provide services, meet legal obligations, or resolve disputes.

8.1 Active Account Information

All information is retained while the account is active. After the account is closed, information is maintained in accordance with legal retention periods.

8.2 Transaction Records

Records of financial transactions are retained for a specified period in line with legal and regulatory requirements. These records are necessary for dispute resolution and financial verification.

8.3 KYC Documents

Identity verification documents are retained in accordance with applicable regulations and securely deleted once the required period has passed.

8.4 Inactive Accounts

For accounts that have been inactive for an extended period, we may review the information after notifying you in advance. We follow a policy of not retaining data beyond what is required by legal obligations.

Protection of Minors

u7bd strictly operates for individuals aged 21 and above only. Our platform is not intended for minors and we do not knowingly collect their information.

Date of birth is verified at the time of registration. If we become aware that someone under the age of 21 has opened an account, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes that their child under the age of 21 has registered on our platform, please notify our support team immediately.

Policy Changes

u7bd may update this privacy policy from time to time. Changes may occur in the following circumstances:

• Changes to applicable laws or regulations
• Addition of new services or technologies
• Policy improvements based on user feedback
• Upgrades to security practices

For any significant changes, u7bd will notify you by email or through a clear notice on the platform. Continued use of the platform after the changes will be considered as your acceptance of the updated policy.

Previous versions may be obtained from our support team upon request.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, u7bd's support team is available 24/7. Support is available in both Bengali and English.

• Email: [email protected]
• Live Chat: Direct 24/7 support on the platform

For requests related to data protection, please provide full details by email so that we can assist you quickly and effectively.